Product SiteDocumentation Site

A.3. Communications

ComC 1 Develop communication plans, policies, procedures, and systems that support required communications with all Federal, regional, State, local and tribal governments and agencies as well as voluntary agencies
ComC 1.1 Establish policies and procedures for communications and warnings
ComC 1.1.1 Develop a continuous improvement plan that enriches interoperable communications to provide advanced customer service, reliability, and operational effectiveness
ComC 1.2 Develop interoperability and compatibility criteria
ComC 1.2.1 Develop procedures for the exchange of voice and data with Federal, regional, State, local and tribal agencies as well as voluntary agencies
ComC 1.2.2 Develop common communication and data standards to facilitate the exchange of information in support of response management
ComC Establish common response communications language
ComC Develop a standard set of data elements for sharing information (e.g., status and pollution) across regional, State and local agencies
ComC Facilitate the development of sampling and data collection information exchange standards
ComC Facilitate the development of geospatial information exchange standards
ComC 1.2.3 Facilitate the development of wireless communication and computer procedures and protocols to permit interoperability between government and local public safety organizations
ComC 1.3 Establish and maintain information systems across response entities
ComC 1.3.1 Develop interoperable telecommunication and Information Technology systems across governmental departments and agencies
ComC 1.3.2 Develop and maintain surveillance and detection systems
ComC Develop and maintain geographic information systems (GIS)
ComC Develop and maintain the health alert network
ComC Establish role of National Biosurveillance Integration System (NBIS) at the EOC
ComC 1.3.4 Coordinate with telecommunications service providers to ensure all telecommunications service requirements are satisfied
ComC 1.4 Design reliable, redundant, and robust communications systems for daily operations capable of quickly reconstituting normal operations in the event of disruption or destruction
ComC 1.4.1 Design reliable, redundant, and robust communications systems for daily operations capable of quickly reconstituting normal operations in the event of disruption or destruction
ComC Establish role of the operation area satellite system (OASIS) at the EOC
ComC 1.4.2 Establish a secure and redundant communications system that ensures connectivity between health care facilities and health departments, emergency medical services, emergency management agencies, public safety agencies, blood collection agencies, building departments, neighboring jurisdictions and Federal health officials
ComC 1.4.3 Establish a national database of incident reports to support response management efforts and analysis
ComC 1.5 Develop information systems protection procedures
ComC 1.5.1 Develop and maintain automated credential verification systems to ensure proper credentialing for controlled access areas
ComC 1.5.2 Coordinate the maintenance and safeguarding of key records, building plans and documents
ComC 1.5.3 Establish a national authentication and security identification certification system for emergency responders, Federal, State, local and tribal personnel and other nongovernmental personnel requiring access to affected areas
ComC 1.6 Develop supplemental and back-up communications and information technology plans, procedures, and systems
ComC 1.6.1 Promote and facilitate the development of redundant communications networks
ComC 1.6.2 Identify emergency communications and data requirements for each stakeholder
ComC 1.6.3 Identify emergency communications staff roles and responsibilities
ComC 1.6.4 Identify available operational telecommunication assets needs for use on and off-incident site
ComC 1.6.5 Complete an assessment of standard communication capabilities for the Public Safety Answering Points (PSAPs) and Public Safety Communication Centers to ensure an appropriate Continuity of Operations Plan (COOP) is in place for public safety and service agencies' communications
ComC 1.7 Implement the national telecommunication support plan
ComC 1.7.1 Identify priority telecommunications programs and services
ComC 1.7.2 Coordinate procurement and placement of technology communication systems based on a gap analysis of requirements versus existing capabilities
ComC 1.7.3 Develop plans to provide telecommunication and information technology support to Federal, regional, State, local and tribal officials and the private sector
ComC 2 Develop and Implement Training and Exercise Programs for Response Communications
ComC 2.1 Develop and Implement Training Programs for Response Communications
ComC 2.1.1 Develop and implement awareness training programs for response communications
ComC 2.1.2 Develop exercises/drills of sufficient intensity to challenge management and operations and to test the knowledge, skills, and abilities of individuals and organizations for response communications
ComC 2.2 Develop and Implement Exercise Programs for Response Communications
ComC 2.2.1 Develop and conduct training to improve all-hazard incident management capability for response communications
ComC 2.2.2 Conduct an after action review to determine strengths and shortfalls and develop a corrective plan accordingly for response communications
ComC 3 Conduct alert and dispatch notification
ComC 3.1 Dispatch first responders
ComC 3.2 Dispatch secondary response agencies
ComC 3.3 Implement government and NGO agency notification protocols and procedures
ComC 3.4 Request external resources using EMAC and other mutual aid/assistance processes (inter- and intra-State)
ComC 4 Provide Incident Command/First Responder/First Receiver/Interoperable Communications
ComC 4.1 Establish and maintain response communications systems on-site
ComC 4.1.1 Verify immediately that critical communication links among first responders are functioning
ComC 4.2 Implement response communications interoperability plans and protocols
ComC 4.2.1 Communicate internal incident response information
ComC Use established common response communications language (i.e., plain English)
ComC 4.2.2 Coordinate incident site communications within a National Incident Management System (NIMS) compliant framework
ComC 4.2.3 Report and document the incident by completing and submitting required forms, reports, documentation, and follow-up notations on immediate response communications
ComC 4.3 Implement information systems protection procedures
ComC 5 Provide EOC Communications Support
ComC 5.1 Develop NIMS compliant incident site communications plan
ComC 5.2 Establish and maintain communications organization/operation with EOC/MACC
ComC 5.3 Establish and maintain interoperable information systems within EOC
ComC 5.3.1 Establish communications resource requirements
ComC Coordinate placement of latest technology that is available to agencies participating in response
ComC Coordinate and provide telecommunication and information technology support to Federal, regional, State, local and tribal officials and the private sector
ComC Coordinate and open State communications support/channels to local and tribal government and the private-sector to assist in awareness, prevention, response and recovery communication activities
ComC 5.3.2 Implement communication security procedures and systems
ComC 5.3.3 Assure redundant communications circuits/channels are available for use
ComC 5.3.4 Activate back-up information systems as needed
ComC 5.4 Coordinate communications policy and procedures across response entities
ComC 5.4.1 Disseminate information to emergency managers and responders
ComC 5.4.2 Coordinate with the response organization and other responders to share information
ComC 5.4.3 Coordinate information transfer between and among Incident Command Post
ComC 5.4.4 Coordinate information transfer from the incident scene to the MACS (e.g. Emergency Operations Center (EOC))
ComC 5.4.5 Provide direction, information, and/or support as appropriate to the incident command (IC), unified command (UC), and/or joint field office(s)
ComC 5.4.6 Provide response information across jurisdictional boundaries
ComC 5.5 Maintain a common operating picture (COP) for real time sharing of information with all the participating entities to ensure all responder agencies are working from the same information
ComC 5.6 Monitor communications and information systems
ComC 5.6.1 Develop incident log
ComC 5.6.2 Update responder information
ComC 6 Provide Federal Facilities, Task Force, and Recovery Assistance Interoperable Communications
ComC 7 Return communication system to normal operations
ComC 7.1 Initiate interoperable deactivation procedures
ComC 7.2 Assist in deactivation of telecommunication resources and assets .
ComC 7.3 Maintain audit and reports on all telecommunications support provided.
Table A.3. Common C - Communications